Questions and answers
These are the things people ask us most before they get started. Can't see yours? Drop us a line and we'll take it from there.
Pricing and plans
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What does it cost?
You pay a base fee for your company, then a price per user on Task or per tracker and beacon on Tracking. The pricing page shows everything in your own currency and lets you work out the price for your own crew. Prices exclude sales tax.
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Why is Task billed monthly and not yearly?
Because no two seasons look the same. You pay each month for the users who were active that month, so the harvest crew costs you at harvest and not all year. Tracking you can pay monthly or yearly, and paying for a year gets you 20% off.
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What counts as an active user?
Someone who has logged work during the month. If the seasonal crew are off in February, you don't pay for them in February.
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Can I have both Task and Tracking?
Yes. They're priced separately, you hold one plan in each, and they work together. The hours from Task and the machine's position from Tracking land on the same job.
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Can I try it for free?
Yes.
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Can I change plan later?
Yes. Get in touch and we'll move you to the plan you want.
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What happens in the off season?
The bill follows the crew. You pay the base fee and the users who were active. Nothing gets cancelled, and your data stays right where it was.
Hardware and GPS
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What do I need per machine?
One GPS tracker per machine, bought once. If you also want to know what the machine has hitched up, put a Bluetooth beacon on each implement.
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Who fits the tracker?
You do. It connects to the machine's battery with the connectors in the box. No special tools, no technical skills, and the SIM is already inside.
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What if there's no signal in the field?
The tracker just keeps recording and sends everything once it's back in coverage. The app does the same: the crew logs the work offline and it syncs later.
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Can I send the hardware back?
Yes, within 60 days.
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Does a beacon need its own subscription?
Yes, a beacon has a small monthly price on top of the tracker. You'll find it in your currency on the pricing page.
Data and security
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Can an employee see where everyone else is?
It depends on the role. The owner and the manager see the whole fleet, and an employee sees their own work. In the app, the company decides whether employees can see each other's GPS tracking.
Getting started
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How quickly can we get going?
Task needs no hardware. The crew downloads the app and can log work the same day. Tracking gets going as soon as the trackers have arrived and been fitted.
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Does it talk to our accounting system?
Yes, on the Contracting plan. It connects to your accounting system, so nobody types the invoices in twice.
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Can we try it on one crew first?
Yes. You can start with one crew or one machine and bring in the rest once you've seen it work. The price follows the number of active users, so a small start means a small bill.
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What languages is the app in?
The app is available in ten languages, English among them.